© 2019 an MHC Company                                                      cstrs@protonmail.com

By clicking the “Pay Now” you confirm that you have read, understood and agree to the following Terms of Service (“Terms”) in respect of your order for clinical medical research and naturopathic treatment recommendations. 

 

General Conditions

 

This website is operated by The Research Station. Throughout the site, the terms “we”, “us” and “our” refer to The Research Station.  The Research Station offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

We reserve the right to refuse service to anyone for any reason at any time.

 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

Shipping and Delivery

 

Shortly after placing your order you will receive an email from our Customer Services team confirming receipt of your order.  Approximately seven to 14 days after your order is confirmed you will receive confirmation of shipment and tracking information for your order. 

 

Clinical medical research is a complicated science that requires a certain amount of time to complete.  Accordingly, research can take up to 120 days to arrive depending on the nature and complexity of your case. As such, complaints of non-receipt will not be investigated until 120 days from the date on which the order was placed. 

 

Liability

 

The Research Station partners with select research facilities around the world which provide clinical medical research and naturopathic treatment recommendations based on information that customers disclose about their health.  The Research Station does not conduct its own clinical medical research and is not involved in the clinical medical research or treatment recommendation process in any way.  In no case shall The Research Station, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for the content or quality of the research received, the effectiveness or otherwise of any recommended treatment plan or for any other aspect of your clinical medial research whatsoever, including but not limited to any injury or loss caused to you or to any individual as a result of utilizing the clinical medical research received and/or following any related treatment recommendation or any loss, injury or claim or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of our services or any products procured via our services, or for any other claim related in any way to your use of the services or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

 

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

Indemnification

 

You agree to indemnify, defend and hold harmless The Research Station, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or any documents they incorporate by reference, or your violation of any law or the rights of a third party.

 

HIPPA Compliance and Data Protection

 

The Research Station may collect and have access to certain protected health information (“PHI”) as defined by the Health Insurance Portability and Accountability Act of 1996 (“HlPAA”), as amended, in connection with the processing of your order for individualized clinical medical research.  The Research Station does not, however, retain this information once it has been transmitted to the research facilities we partner with.  As such, our Customer Services team is unable to discuss your PHI, including but not limited to your medical history, current or past medications or treatments or the specifics of your request for clinical medical research, with you once your order has been placed. Once you have received your clinical medical research, any questions regarding the same should be directed to the research facility that prepared it, not The Research Station.   

 

Customer Services

 

If you have any questions about your order between placing the order and receiving it you may contact our dedicated Customer Services team by email at cstrs@protonmail.com.  Please note that due to a very high volume of inquiries, it may take the team up to 48 hours to respond to you. 

 

Communications with the Customer Services team should include your full name, the email address used to place your order, your order number (which you can find on your invoice) and details of your query.  As explained above, the Customer Services team is unable to discuss your PHI with you. 

 

Due to the nature of the clinical medical research process as outlined elsewhere in these Terms, please note that customer services queries can take up to 120 days to resolve. 

 

Refund Policy

 

You may cancel your order and receive a full refund within 24 hours of payment.  Thereafter, the following terms shall apply. 

 

Orders Not Received

 

In the event that 120 days has elapsed since the date on which the order was placed and your clinical medical research has not arrived, you may contact our Customer Services team by email at cstrs@protonmail.com so that the issue may be investigated.  Your email should include your full name, order number (which can be found on your invoice) and the email address used to place the order.  As explained above, please note that due to a high volume of inquiries, the Customer Services team may take up to 48 hours to respond to you.

 

The Research Station will not refund any orders that were not received due to customer error, including but not limited to: (a) an invalid address being provided for the order; (b) failing or refusing to sign for the package; (c) not being present to receive the package and/or failing to follow up with the shipping agent following an attempt to deliver; or (d) failing to collect mail. 

 

Non-received orders where you are not at fault will be logged by the Customer Services team and they will allow a further period of 60 days to elapse to ensure that the order was in fact lost and not simply delayed in transit. If the order has not arrived by the end of that 60 day period The Research Station will deem the order to have been lost in transit and will offer to resubmit your order to the relevant research facility at 50% of the original cost.  If you elect not to have your order resubmitted on that basis, no refund will be issued. 

 

Materially Damaged Orders

 

Materially damaged clinical medical research documentation will be replaced at The Research Station’s cost if the client reports their order as damaged and provides satisfactory evidence of their order and said damage to Customer Services (to be determined in our sole discretion).  The Research Station cannot guarantee expedited shipping for damaged materials, however a replacement order will be submitted to the relevant research facility within 10 days of the issue being reported to Customer Services.  Replacement research generally arrives within 90 days of the reorder being placed, although please note that occasionally delays do occur. 

 

Force Majeure

 

Notwithstanding the provisions above or any other terms herein, The Research Station is not liable and shall not issue refunds either in full or in part in circumstances where delivery of an order is hindered or prevented or an order is damaged by strikes or lockout, riot, war (declared or undeclared), act of God (including but not limited to disease, flood, explosion, typhoon and earthquake), insurrection, civil disturbances or unrest, fire, interference by any Government Authority or other cause beyond The Research Station’s reasonable control. 

 

Customer Dissatisfaction

 

As all clinical medical research is prepared by third party research facilities, The Research Station is not liable for the content or quality of the clinical medical research and will not issue refunds on the grounds that you are dissatisfied with the research received (and please also refer to the “Liability” section above). 

 

Accuracy of Billing and Account Information

 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

You agree to provide current, complete and accurate purchase and account information for all purchases. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, in the event that this becomes necessary.

 

False Claims of Fraud and Other Fraudulent Chargebacks

 

The Research Station takes false claims of credit card fraud made to credit card companies and other fraudulent attempts to “charge back” purchases very seriously.  Please note that any such actions will result in a permanent ban from using any of our services in the future. 

Severability

 

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

Termination

 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.  These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services.

 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

 

Entire Agreement

 

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

 

These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

 

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

 

Governing Law

 

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Arizona, United States of America.

 

Changes to Terms

 

You can review the most current version of the Terms at any time at this page.  We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the services following the posting of any changes to these Terms constitutes acceptance of those changes.

 

Contact Information

 

Questions about the Terms should be sent to our Customer Services team at cstrs@protonmail.com.